AI agent personas

What makes an AI Persona useful at work?

A useful Persona defines a role, behavior, knowledge defaults, and guidance for the work. In a knowledge application, that role follows the SME method and agreed intents. Application policy and runtime access checks determine which capabilities it may use.

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Why personas matter.

Behavior

Keep behavior consistent across Direct Agent conversations, Smart Agent sessions, and Agent Applications.

Knowledge

Attach default Collections so context is scoped from the start.

Tools

Attach skills and boundaries so actions stay controlled.